Detail Product

Customer Service Awareness

£10.00 £8.00

This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.

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Description

This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.

The main points covered are:

– Who your customers are

– What your customers need

– How to maintain good communication with your customers

– To project a positive company image

– To enhance customer service skills

– To start and end a call with greater confidence and efficiency

– To be able to take clear and concise messages

– To be able to demonstrate positive listening and speaking techniques

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